Privacy Policy

The Hills Cabins Effective Date: September 4, 2026 Last Updated: September 4, 2025

The Hills Cabins ("The Hills Cabins," "we," "us," or "our") operates the website thehillscabins.com (the "Site") and provides luxury vacation cabin rentals at locations including Broken Bow, Oklahoma; Lake O' the Pines, Texas; and High Hill Resort in East Texas (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a reservation, contact us, or otherwise interact with our Services. Please read this policy carefully. By using our Site or Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including when you make a reservation, submit a contact form, sign up for our newsletter, or otherwise communicate with us. This may include:

Name, mailing address, email address, and phone number
Reservation details, including check-in/check-out dates, property selected, number of guests, and special requests, which are processed through our booking and property management platform, OwnerRez
Payment and billing information (such as credit card number, billing address, and related details), which is collected and processed through OwnerRez and its integrated payment processing partners
Government-issued identification, if required for check-in or security deposit purposes
Vehicle information, for guests who require parking
Email address and any preferences provided when you sign up for our newsletter or promotional emails
Any other information you choose to provide, such as through messages, reviews, or customer service inquiries

1.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain information about your device and usage, including:

IP address, browser type, device type, and operating system
Pages viewed, time spent on pages, referring/exit pages, and click activity
Approximate location information (based on IP address)
Cookies and similar tracking technologies (see Section 2 below)

1.3 Information from Third Parties

Our Site is built and hosted using Wix.com, and reservations are managed through OwnerRez, our third-party booking and property management platform, and its integrated payment processors. These providers may share certain information with us, such as booking confirmations, payment status, and website analytics. We may also receive information from social media platforms (such as Facebook and Instagram) if you interact with our pages there.

2. Cookies and Tracking Technologies

Our Site, which is built on the Wix website platform, uses cookies and similar technologies (such as web beacons and pixels) to operate the Site, remember your preferences, analyze traffic, and support advertising and analytics services (which may include tools such as Wix Analytics, Google Analytics, and Meta/Facebook Pixel). Our booking platform, OwnerRez, may also place its own cookies when you view availability or complete a reservation through the booking widget embedded on our Site.

You can control cookies through your browser settings, including blocking or deleting cookies. Please note that disabling cookies may affect the functionality of the Site, including your ability to complete a booking. Where required by law, we will request your consent to non-essential cookies through a cookie banner or similar mechanism.

3. How We Use Your Information

We use the information we collect to:

Process and manage reservations, payments, and cancellations through OwnerRez
Communicate with you about your booking, including confirmations, check-in instructions, and customer service
Respond to inquiries submitted through our contact form
Send our newsletter and other promotional communications or offers (where you have opted in, and in accordance with applicable law); you may unsubscribe at any time using the link in any newsletter email or by contacting us directly
Operate, maintain, and improve our Site and Services
Analyze usage trends and Site performance
Detect, prevent, and address fraud, security issues, or technical problems
Comply with legal obligations, resolve disputes, and enforce our agreements, including our Terms and Conditions and Cancellation Policy

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third parties that help us operate our business, such as our website host (Wix), our booking and reservation platform (OwnerRez) and its integrated payment processors, our email newsletter provider, and property management or cleaning staff who need limited information (such as name and arrival date) to prepare for your stay.
Property Owners/Managers: Where a cabin is managed on behalf of an individual property owner, relevant reservation details may be shared with that owner or their designated manager.
Legal Requirements: When required to do so by law, subpoena, or legal process, or to protect the rights, property, or safety of The Hills Cabins, our guests, or others.
Business Transfers: In connection with a merger, acquisition, financing, or sale of business assets, in which case personal information may be transferred as part of that transaction.
With Your Consent: In any other circumstance where you have given us your consent to do so.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete your reservation, comply with legal, tax, or accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to certain exceptions (such as information we must retain for legal, accounting, or reservation-history purposes)
Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
Opt out of certain cookies and tracking technologies, as described in Section 2

If you are a resident of a state with a comprehensive privacy law (such as Texas, California, or others), you may have additional rights under applicable state law, including the right to opt out of the sale or "sharing" of personal information for targeted advertising, where applicable. To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to verifiable requests in accordance with applicable law.

8. Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us using the information below.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, booking platforms, payment processors, or social media pages (such as Facebook and Instagram) that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically. Continued use of our Site or Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

The Hills Cabins Email: reservations@thehillscabins.com Website: www.thehillscabins.com